Important Message

If your package was not delivered to you in person, you should have received the photo of the delivery by email. If necessary, you can contact our customer service team to send you a delivery confirmation photo.

For security and confidentiality purposes, Intelcom does not know the contents or the value of the packages which are delivered. Thus, if you have not received your package, you will need to contact the merchant from whom you made your purchase to make a claim.

You can usually find your tracking number on the merchant website where you made your purchase, as well as in the confirmation email you received when your order has shipped.

Of course! To change the delivery date or return pick up date, please contact us with the tracking number of your package and the date you would prefer.

You can view the latest shipping status of your package, at any time, on our tracking page.

Please note that our Customer Service agents only have access to the same information as you, so they don’t know more than what you see on the tracking page.

If you signed up to receive notifications, you’ll get an email when your package is estimated to be delivered to your door within the next three hours.

According to your agreement with the merchant, your package may be left in a place deemed safe by the delivery person.

If there’s no secure location to leave the package at the delivery address, it will be returned to the warehouse and delivered the next business day.